Digital hall pass provider eHallpass has deep education roots – founded in 2006 by a longtime public school technology director firsthand witnessing pass management pains. Now with 95% client retention rates strong 17+ years later, eHallpass owes transformational impact to genuinely valuing educator-driven product innovation. Read below on precisely how stakeholders provide crucial feedback influencing ongoing platform development.
In-App Feedback Tool
Log into any eHallpass user account and access the real-time ability to share thoughts instantly using the web/mobile app embedded “Provide Feedback” form under the Settings tab. Items submitted route to relevant internal teams – whether sharing new feature ideas to Product or bug fixes to Engineering. The centralized input tool with templated fields smooths contribution for the extended community.
Idea Campaign Contests
With 4 major software releases annually, eHallpass gathers expansion ideas in structured ways themed to upcoming development sprint focus areas. Recent student safety Idea Campaigns drew 100+ ideas voted on by the user community – winning selections were built, delivering the highest priority platform enhancements directly from educator voice.
Advisory Groups
Curated educator, administrator and parent discussion groups convene bi-annually to align on pain points and solution brainstorming. Compensated Advisory Board members meet more formally while broader User Groups openly exchange perspectives across wider participant audiences. Representatives then liaise ongoing suggestions frequently with internal contacts.
Conferences & Events
Between sponsoring major education conferences like FETC and ASCD to doing free regional meetups, eHallpass has continual public contact opportunities. Staff embed at expo booths, workshops and happy hours collecting 1:1 crowdsourced ideas that leadership brings back for review. Swag store giveaways offer perks for dedicated participants!
Sales Channel Insights
With dedicated Customer Success Managers supporting each district deployment, contextual success barriers and enhancement needs funnel directly to the product team. CSM insights during renewal cycles and implementation projects reveal tailored functionality gaps that engineering builds support tickets against in future iteration roadmaps.
Social Community Channels
Vibrant Facebook Group and LinkedIn networks convene thousands of members across roles to post commentary, feature requests or general industry exchanges. Many participate across both platforms as public commentary or private messaging opens engaging dialogue 24/7/365. Staff moderate conversations responding in real-time across networks.
Help Center Resources
Knowledge sharing conduits like eHallpass’s public Help Center provide templated ways for educators to exchange troubleshooting fixes or how-to guides. Article comment sections allow transparent reactions on usefulness from peer visitors frequently checked by staff. Adds crowdsourced refinement as digital proficiencies evolve expanding documentation.
Annual Surveys
Validation measurement works both ways! Users verify product satisfaction through annual Voice of Customer surveys distributed by third parties scoring effectiveness holistically – from onboarding and support responsiveness to overall feature sets compared against 2,000+ edtech tools. The public-private analysis gives unbiased external benchmarking.
Test Groups & Sandboxes
When developing new modules like Family Portals or revamping Administrator Dashboards, controlled test groups trial functionality in sandbox environments before scaling publicly. Staff observe how initial users navigate workflows, surface questions and rate aspects delivering real-time feedback loops to rework aspects prior to full launch.
Staff Embedded Days
Cross-department representatives schedule immersive site visits getting behind the scenes field exposure across customer districts throughout the year. Whether sitting in classrooms, monitoring cafeterias or discussing needs in principal meetings, unfiltered experiences plus candid conversations spark innovation back at headquarters to transform customer pain points into solution priorities.
Conclusion
Sustaining an insatiable commitment to education service means eHallpass continually assimilates insights and enhancement ideas from those who know schools best – the staff, administrators, educators, parents and students leveraging solutions daily.
Hopefully, the range of consistent feedback channels detailed above illustrates just how invested this industry leader remains in perfecting support even 17 years post-launch. From in-app contribution tools to advisory councils, help documentation to staff ride-alongs in district trenches, eHallpass synthesizes stakeholder perspectives through an array of access points that feed directly into product development. The cycle of constant learning fuels solution expansion scalably across thousands of schools – proving that with education technology, end user voice matters most.
